Author name: JP Snow

Graph
AI, Visualization

Hockey Stick Growth

A hockey stick curve generally signals a sharp, upward inflection, but there are a few variants. Use depends on industry. Gen AI was helpful in evaluating, but not as effective at creating examples.

AI, Customer Experience

Navigate AI’s Customer Impact with One Key Question

Navigating the rapid advancements in AI can be daunting for businesses and consumers. As AI features proliferate across products and services, it’s crucial to cut through the hype and focus on the technology’s real impact on customers. By asking one key question – ‘What Gets Automated?’ – we can gain clarity on the specific capabilities, benefits, and risks of AI-powered solutions. This simple reframing helps businesses make informed decisions and deliver meaningful value to their customers in an era of artificial intelligence.

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