Navigate AI’s Customer Impact with One Key Question
Navigating the rapid advancements in AI can be daunting for businesses and consumers. As AI features proliferate across products and services, it’s crucial to cut through the hype and focus on the technology’s real impact on customers. By asking one key question – ‘What Gets Automated?’ – we can gain clarity on the specific capabilities, benefits, and risks of AI-powered solutions. This simple reframing helps businesses make informed decisions and deliver meaningful value to their customers in an era of artificial intelligence.