Customer Value Chain Solutions
Our consulting services span the full customer value chain. We know how to help you find insights about your customers. We’re experienced in using insights to craft an optimal customer experience strategy, maximizing your growth and future scale. We know how to help you develop talent to ensure your success lasts.
Our approach to consulting is pragmatic. Having implemented as many strategies as we’ve developed, we understand that a strategy is only as good as its execution. We leverage analytics and test-and-learn strategies to accelerate the development process.
Our experience is based on real-world roles leading large analytics, market research, customer experience and business strategy teams. We’ve delivered strategic insights involving millions of households, billions in sales and trillions in assets. We’ve implemented multiple multi-million dollar projects.
Customer Insight Capabilities Assessment
This structured evaluation of your capabilities will ensure you’re uncovering the right quantitative and qualitative insights about your customers. The scope of capabilities addressed includes metrics, team, tools and partnerships.
1-3 months from signing to delivery, which includes insights, recommendations, an implementation plan and options for execution and transition support. Combine this solution with a Customer Strategy Assessment to complete an end-to-end evaluation and get scale benefits in timing and pricing.
Customer Strategy Assessment
This structured program will leverage our proprietary model to improve your customer experiences and the resulting business outcomes. The scope includes strategy evaluation, current experiences, metrics and CX capabilities.
1-3 months from signing to delivery, which includes insights, recommendations, an implementation plan and options for execution and transition support. Combine both assessments for an end-to-end evaluation with scale benefits to timing and pricing.
Tailored Engagements
Need focused help in a specific area? We can customize a scope of work to fit your needs. We’re also available for fractional consulting, including for leadership, hiring and talent development needs.
Execution Support
Whether you need help implementing your plans, transforming your team or filling an interim leadership need, our capabilities include practical execution skills. We’ve launched programs, we’ve led organizations, and we’ve led teams through change.
Let Us Help You
Unlock your business’s potential using insights from your own data. Grow your sales. Grow your scale.
Call Us: 720-386-2446